Customer Service - Self Storage Manager

Public Storage•Los Angeles, CA

About The Position

Public Storage is hiring Property Managers to work independently across multiple self-storage locations. Managers spend time indoors and outdoors, assess customers’ storage needs, recommend storage solutions and sell packing and moving supplies. They inspect storage units to confirm inventory and rental availability, audit cash drawers, make bank deposits, and help customers stay current on payments through reminders and collection calls. The role also involves opening and closing facilities, assisting reservation and walk-in customers with rentals, resolving issues, completing lease agreements, and maintaining responsibility for company property and assets. Managers handle customer payments and records, make scheduled delinquency calls, access confidential customer information when responding to break-ins or delinquent accounts, and may execute lien sales and coordinate transactions with auction vendors. They perform routine cleaning and maintenance, including sweeping and mopping interior areas and keeping exterior grounds clean and free of debris. Employees may travel between properties or for other work-related tasks using their own vehicle; mileage reimbursement is provided.

Requirements

Experience in a customer-service-centered sales environment, such as retail, restaurant, fast food, or another service-based company.
Valid driver’s license.
Ability to use a personal vehicle to travel between work locations and for other work-related business.
Ability to transport, lift, or move items weighing up to 35 pounds.
Ability to walk around facilities, including spending up to 50% of work time outdoors, climbing stairs, and opening large doors.
Ability to work alone and handle customer accounts, including confidential and sensitive personal information.

Responsibilities

Assess customers’ storage needs and recommend suitable storage options.
Sell packing and moving supplies.
Inspect storage units daily to verify inventory and availability and ensure spaces are ready to rent.
Audit cash drawers and make bank deposits.
Help customers keep payments current by making reminder and collection calls.
Open and close facilities and work independently at multiple locations.
Assist reservation and walk-in customers with renting storage spaces, resolving issues, and completing lease agreements.
Maintain responsibility for company assets and property.
Accept, enter, and accurately document customer payments; handle cash and deposits in accordance with company policy.
Make scheduled delinquency calls and access customer information when responding to break-ins and delinquent accounts.
Execute lien sales and administer transactions with auction vendors, including providing access to purchased spaces.
Clean and maintain facilities, including sweeping and mopping interior areas and keeping exterior grounds clean and free of debris.
Travel between properties and conduct other work-related business using a personal vehicle when required.