Experienced Retail Automotive Service Manager

Midas • Gary, IN

9d

About The Position

Midas is seeking an experienced Retail Automotive Service Manager to lead its shop operations and team. This customer-focused, performance-based role offers salary plus an uncapped bonus, with compensation listed as $60,000–$130,000 per year. The position involves directing automotive and general service technicians, supporting customers through the repair process, and helping the shop and its employees succeed.

The manager oversees customer service, vehicle inspections and repair recommendations, estimates and repair orders, shop inventory, and facility organization. The role also includes leading, managing, and training employees and supervising up to ten people. The posting describes a five-day work week and a flexible retail schedule that may include evenings, weekends, and holidays.

Midas describes itself as a large automotive services provider offering opportunities to grow and develop expertise. Benefits include health, vision, and dental insurance, paid time off, paid training, a 401(k) with matching, performance-based bonuses, employee discounts, and professional development reimbursement.

Requirements

• A minimum of five years of retail store manager experience.
• Automotive service writing experience.
• Excellent customer service disposition.
• Strong communication skills.
• Ability to lead and motivate teammates.
• Team-building skills.
• Ability to follow directions and processes.
• Ability to use computers and software.
• Ability to work a flexible retail schedule, including weekends, evenings, and holidays.
• Valid driver’s license.

Responsibilities

• Manage and direct automotive and general service technicians in shop operations.
• Deliver exceptional customer service by listening to and consulting with customers.
• Follow up with customers regarding requested services and estimated completion times.
• Oversee complete vehicle inspections and make comprehensive recommendations.
• Build computerized repair orders and source parts.
• Present and discuss pricing estimates with customers and promote shop service specials.
• Lead, manage, and train the team in alignment with the company’s vision, purpose, core values, and employee creed.
• Supervise up to ten employees.
• Oversee technicians’ inspection, diagnosis, and repair of domestic, European, and Asian cars and light trucks.
• Maintain inventory counts.
• Maintain the cleanliness and organization of the facility.
• Perform other duties as assigned.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Paid time off, including holiday and vacation time
• Paid training
• 401(k)
• 401(k) matching
• Performance-based bonus
• Employee discounts on products and services
• Professional development reimbursement
• Competitive salary

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed