Experienced Retail Automotive Service Manager

Midas - Touch of Gold•Merrillville, IN

11d•$60,000 - $130,000

About The Position

Midas is seeking an experienced retail automotive service manager to lead shop operations and drive business through customer service, sales, and team leadership. Compensation is salary plus uncapped, performance-based bonuses, with stated potential of $65,000–$100,000+ annually. The role includes supervising up to ten employees and supporting technicians’ success while maintaining the company’s vision, purpose, core values, and employee creed. The position has a five-day work week and requires a flexible retail schedule that may include weekends, evenings, and holidays.

Requirements

At least 5 years of retail store manager experience.
Automotive service writing experience.
Excellent customer service disposition.
Strong communication skills.
Ability to lead and motivate teammates.
Team-building skills.
Ability to follow directions and processes.
Ability to use computers and software.
Ability to work a flexible retail schedule, including weekends, evenings, and holidays.
Valid driver’s license.

Responsibilities

Manage and direct automotive and general service technicians in shop operations.
Deliver exceptional customer service by listening to and consulting with customers.
Follow up with customers about requested services and estimated completion times.
Oversee complete vehicle inspections and make comprehensive service recommendations.
Create computerized repair orders and source parts.
Present and discuss pricing estimates with customers and promote shop service specials.
Lead, manage, and train the team in alignment with company values and expectations.
Supervise up to ten employees.
Oversee technicians’ inspection, diagnosis, and repair of domestic, European, and Asian cars and light trucks.
Maintain inventory counts.
Maintain the cleanliness and organization of the facility.
Perform other duties as assigned.