Experienced Retail Automotive Service Manager

Midas • Valparaiso, IN

9d

About The Position

Midas is seeking an experienced retail automotive service manager to lead the shop, drive business, serve customers, and help technicians succeed. The role manages automotive and general service technicians and oversees customer service, repair recommendations and orders, pricing, team development, shop operations, inventory, and facility organization. Compensation is performance-based, with salary plus bonus; the posting gives compensation ranges of $60,000–$130,000 per year and $65,000–$100,000+ annually. The schedule is a five-day work week with a flexible retail schedule that may include weekends, evenings, and holidays.

Midas describes itself as a major destination for automotive services, offering services including tires, brakes, and oil changes, with opportunities to grow and develop expertise.

Requirements

• At least 5 years of retail store manager experience.
• Automotive service writing experience.
• Excellent customer service disposition.
• Strong communication skills.
• Ability to lead and motivate teammates.
• Team-building skills.
• Ability to follow directions and processes.
• Ability to use computers and software.
• Ability to work a flexible retail schedule, including weekends, evenings, and holidays.
• Valid driver’s license.

Responsibilities

• Deliver exceptional customer service by listening to and consulting with customers.
• Follow up with customers about requested services and estimated completion times.
• Oversee complete vehicle inspections and make comprehensive recommendations.
• Build computerized repair orders and source parts.
• Deliver and discuss pricing estimates with customers and promote shop service specials.
• Lead, manage, and train the team in alignment with the company’s vision, purpose, core values, and employee creed.
• Supervise up to ten employees.
• Oversee technicians’ inspections, diagnosis, and repair of domestic, European, and Asian cars and light trucks.
• Maintain inventory counts.
• Maintain the cleanliness and organization of the facility.
• Perform other duties as assigned.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Paid time off, including holiday and vacation time
• Paid training
• 401(k)
• 401(k) matching
• Performance-based bonus
• Employee discounts on products and services
• Professional development reimbursement
• Competitive salary

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed