Experienced Retail Automotive Service Manager

Midas - Touch of Gold•Frankfort, IN

11d•$60,000 - $130,000

About The Position

Midas is seeking an experienced retail automotive service manager to lead shop operations and deliver strong customer service and business results. The role manages and directs automotive and general service technicians, oversees customer interactions and vehicle inspections, and helps technicians succeed. Compensation is a salary plus performance-based, uncapped bonuses, with stated annual earnings potential of $65,000–$100,000 or more. The position includes a five-day work week and requires a flexible retail schedule that may include weekends, evenings, and holidays.

Requirements

At least 5 years of retail store manager experience.
Automotive service-writing experience.
Excellent customer-service disposition.
Strong communication skills.
Ability to lead and motivate teammates.
Team-building skills.
Ability to follow directions and processes.
Ability to use computers and software.
Ability to work a flexible retail schedule, including weekends, evenings, and holidays.
Valid driver’s license.

Responsibilities

Manage and direct automotive and general service technicians in shop operations.
Deliver exceptional customer service by listening to and consulting with customers.
Follow up with customers regarding requested services and estimated completion times.
Oversee complete vehicle inspections and make comprehensive recommendations.
Build computerized repair orders and source parts.
Present and discuss pricing estimates with customers and promote shop service specials.
Lead, manage, and train the team in alignment with the company’s vision, purpose, core values, and employee creed.
Supervise up to ten employees.
Oversee technicians’ inspections, diagnoses, and repairs of domestic, European, and Asian cars and light trucks.
Maintain inventory counts.
Maintain the cleanliness and organization of the facility.
Perform other duties as assigned.