Experienced Retail Automotive Service Manager

Midas - Touch of Gold•Michigan City, IN

10d•$60,000 - $130,000

About The Position

Midas is seeking an experienced, top-performing retail automotive service manager to lead shop operations and the team. The role offers salary plus uncapped, performance-based bonuses, with stated annual compensation of $65,000–$100,000+. The manager will focus on customer service, sales, shop performance, and helping technicians succeed. The position is an immediate opening for the right candidate.

Requirements

At least 5 years of retail store manager experience.
Automotive service writing experience.
Excellent customer service disposition.
Strong communication skills.
Ability to lead and motivate teammates.
Team-building skills.
Ability to follow directions and processes.
Ability to use computers and software.
Ability to work a flexible retail schedule, including weekends, evenings, and holidays.
Valid driver's license.

Responsibilities

Manage and direct automotive and general service technicians in shop operations.
Listen to customers, consult with them, and deliver exceptional customer service.
Follow up with customers about requested services and estimated completion times.
Oversee complete vehicle inspections and make comprehensive service recommendations.
Create computerized repair orders and source parts.
Present and discuss pricing estimates with customers and promote shop service specials.
Lead, manage, and train the team in alignment with the company's vision, purpose, core values, and employee creed.
Supervise up to ten employees.
Oversee technicians' inspections, diagnosis, and repair of domestic, European, and Asian cars and light trucks.
Maintain inventory counts.
Maintain the cleanliness and organization of the facility.
Perform other duties as assigned.