Experienced Retail Automotive Service Manager

Midas•Frankfort, IN

10d

About The Position

Midas is seeking an experienced retail automotive service manager to lead the shop and its automotive and general service technicians. The role focuses on delivering excellent customer service, driving business, supporting technicians, and building customer relationships. Compensation is performance-based, with salary plus bonus; the posting lists an annual compensation range of $60,000 to $130,000 and also describes potential earnings of $65,000 to $100,000 or more. This is an immediate opening for the right candidate. The manager oversees shop operations, including customer consultations, vehicle inspections and repair recommendations, pricing estimates, service promotions, technician performance, inventory, and facility organization. The manager also leads, trains, and supervises a team of up to ten employees while aligning the team with the company’s vision, purpose, core values, and employee creed. The position has a five-day work week and requires a flexible retail schedule that can include weekends, evenings, and holidays.

Requirements

At least 5 years of retail store manager experience.
Automotive service writing experience.
Excellent customer service disposition.
Strong communication skills.
Ability to lead and motivate teammates.
Team-building skills.
Ability to follow directions and processes.
Ability to use computers and software.
Ability to work a flexible retail schedule, including weekends, evenings, and holidays.
Valid driver’s license.

Responsibilities

Manage and direct automotive and general service technicians in shop operations.
Deliver exceptional customer service by listening to and consulting with customers.
Follow up with customers about requested services and estimated completion times.
Oversee complete vehicle inspections and make comprehensive service recommendations.
Build computerized repair orders and source parts.
Present and discuss pricing estimates with customers and promote shop service specials.
Lead, manage, and train the team in alignment with the company’s vision, purpose, core values, and employee creed.
Supervise up to ten employees.
Oversee technicians’ inspections, diagnosis, and repairs of domestic, European, and Asian cars and light trucks.
Maintain inventory counts.
Maintain the cleanliness and organization of the facility.
Perform other duties as assigned.