Service Manager

Hy-Vee•Waverly, IA

10d

About The Position

The Service Manager works in the Grocery department and provides prompt, efficient, friendly customer service while ensuring customers’ needs are met. The role leads by example, maintains a welcoming atmosphere, and supervises and coordinates employees across store areas or performs work at all job levels. The Service Manager plans schedules and assignments, trains employees, supports employee performance and relations, and helps enforce company policies, safety procedures, security, and recordkeeping practices. The position supports store operations through merchandise ordering and receiving, promotional and display planning, review of managerial data, customer issue resolution, and basic accounting and payroll-related duties. It is authorized to purchase merchandise and supplies and order equipment repairs. The role reports to the District Store Director, Store Manager, and designated Assistant Managers, and has access to confidential information such as pricing, sales, profit and loss reports, and wages. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

High school education or equivalent experience.
Ability to solve practical problems involving a variety of variables with limited standardization and to interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview to obtain basic information, guide people by providing basic direction, and follow technical manuals.
Ability to work with increased contact with people.
Ability to perform medium physical work: exert up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Visual ability from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Availability to report to work as scheduled and on time.
Successful completion of a pre-employment drug screen.

Nice To Haves

Two or more years of similar or related work experience.

Responsibilities

Provide prompt, efficient, friendly, and courteous customer service and ensure customers’ needs are met throughout the store.
Promote a friendly atmosphere by greeting customers, learning their names when possible, assisting with products and heavy items, and responding to customer requests.
Answer customer telephone calls promptly and provide helpful service.
Serve as a leader and role model and maintain positive employee relations.
Plan and adjust work schedules, assign duties, and follow up to ensure work is completed properly and on time.
Supervise and coordinate employees throughout store areas in Department Managers’ absence, or perform work at all job levels.
Address customer issues and ensure proper customer service throughout the store.
Evaluate employee performance and recommend personnel actions.
Train employees on policies, procedures, job duties, safety, and updated company or store practices.
Enforce safety procedures, help maintain a safe and healthy work environment, complete customer accident and employee injury reports, and assign light duty when necessary.
Compile, store, retrieve, and understand managerial data such as sales, inventory, and advertising and display projections and actuals.
Order merchandise, verify deliveries, check product quality and quantities, compare deliveries against orders, and report discrepancies.
Ensure employee compliance with company policies, laws, security, sales, recordkeeping, hygiene, and dress requirements.
Determine advertising and promotional display locations and ensure product quality and quantities meet customer and store needs.
Help employees resolve job performance issues and clarify established policies and procedures.
Explain store services to prospective personal and business account customers.
Understand basic store accounting and payroll processes.
Stay current on market trends, competition, products, equipment, and merchandising techniques.
Handle cash registers and sell or issue merchandise to employees and customers, including authorized inter-store transfers.
Recommend cost-reduction programs and merchandise assortment or shelf-allocation changes.
Review personnel records for completeness, accuracy, and timeliness.
Assist in other store areas and perform other job-related duties and special projects as required.