Branch Manager

Commercial Kitchen Parts & Service•Houston, TX

About The Position

The Branch Manager is responsible for the operation of the branch, with full oversight of profitability and performance. The role provides leadership across business development, human resources, administration, automation, compliance, customer service, and day-to-day branch operations. The manager coaches and develops team members, manages financial and operational performance, maintains customer relationships, and represents Commercial Kitchen Parts & Service to employees, customers, and vendors. Commercial Kitchen Parts & Service is a commercial kitchen equipment service company founded in 1946. The company describes its commitment as “Keep Texas Cookin’ through Fanatical Service and Unrivaled Expertise.”

Requirements

Seven or more years of work experience in a related service industry.
Three or more years of management or supervisory experience.
An acceptable driving record under auto liability insurance guidelines.
A background check acceptable by client standards to obtain access to various customer facilities.
Knowledge of business and management principles, including strategic planning, resource allocation, human resource planning, leadership development, and coordination of people and resources.
Self-motivated, self-directed, and willing to assume ownership.
Demonstrated ability to resolve conflict and negotiate win-win solutions.
Ability to translate high-level goals into actionable plans.
Proficiency with Microsoft Office 365, including Outlook, Word, and Excel.
Clear and concise communication skills, including the ability to synthesize information accurately and quickly highlight key insights.
Ability to prioritize and execute tasks and decisions effectively in a high-pressure environment.
Ability to lift and transport moderately heavy items as required.

Nice To Haves

An AA/AS degree in a business-related discipline, or equivalent experience.

Responsibilities

Coach, train, and motivate branch team members to achieve company and branch goals.
Manage the branch’s profit and loss and operating budget, identifying and resolving operational issues.
Ensure financial transactions, including billing, warranties, and credits, are processed accurately and on time.
Monitor, track, and trend key performance indicators to establish accountability throughout the branch.
Oversee branch bids, estimates, proposals, and related processes to ensure accuracy and profitability.
Lead interviewing, selection, hiring, and onboarding, and maintain a strong succession plan.
Ensure the branch fleet is properly maintained, safe, and compliant with company and governmental standards.
Conduct timely performance reviews and provide ongoing employee feedback and development.
Recommend and administer appropriate disciplinary actions in compliance with company policies and procedures.
Travel to customer and client locations, job sites, and other locations as needed to address concerns and resolve complaints.
Partner with Business Development to identify and pursue new business opportunities based on market and industry trends.
Represent the company professionally to employees, customers, and vendors.