Customer Service - Self Storage Manager

Public Storage • Los Angeles, CA

8d

About The Position

Public Storage is hiring Property Managers to work independently across multiple locations, spending time both indoors and outdoors. The role includes assessing customers’ storage needs, recommending storage solutions, and selling packing and moving supplies. Managers inspect storage units to confirm inventory and availability, handle cash drawers and bank deposits, and help customers keep their accounts current through reminders and collection calls.

Property Managers may drive between properties and make bank deposits. They may work alone and are responsible for opening and closing facilities, assisting reservation and walk-in customers, resolving issues, completing lease agreements, and safeguarding company assets. The role also involves accessing confidential customer account information, accepting and documenting payments, making scheduled delinquency calls, executing lien sales, and coordinating transactions with auction vendors, including providing access to purchased units. Cleaning and daily maintenance of interior areas and exterior grounds are also part of the job.

Requirements

• Customer service-centered sales experience; successful candidates may come from retail, restaurant, fast-food, or other service-based companies.
• Valid driver’s license.
• Ability to use a personal vehicle to travel between work locations and for other work-related business.
• Ability to transport, lift, or move items weighing up to 35 pounds.
• Ability to walk around facilities, including outdoors for up to 50% of the time, climb stairs, and open large doors.

Responsibilities

• Assess customers’ storage needs and recommend appropriate storage solutions.
• Sell packing and moving supplies.
• Inspect storage units daily to confirm inventory and availability and ensure spaces are ready to rent.
• Audit cash drawers and make bank deposits.
• Help customers stay current with payments by making reminder and collection calls.
• Travel between multiple properties and conduct other work-related business using a personal vehicle.
• Open and close facilities, often while working alone.
• Assist reservation and walk-in customers with renting storage spaces, resolving issues, and completing lease agreements.
• Be responsible for company assets and property.
• Access customer accounts and confidential personal information when responding to break-ins and delinquent accounts.
• Accept, enter, and accurately document customer payments, and handle cash and deposits according to company policy.
• Make scheduled delinquency calls, execute lien sales, and administer transactions with auction vendors, including providing access to purchased spaces.
• Perform cleaning and daily maintenance, including sweeping and mopping interior areas and maintaining clean exterior grounds.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Paid time off and sick time.
• Flexible spending account.
• Company-paid life and accidental death insurance.
• Exclusive vendor discounts.
• Mileage reimbursement for travel between properties and other work-related tasks.
• Opportunity to earn performance-based bonuses.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed