Customer Service - Self Storage Manager

Public Storage • Annapolis, MD

8d • $18

About The Position

Public Storage is hiring a Property Manager to work independently at multiple self-storage locations. The role includes time both indoors and outdoors and focuses on customer service, sales, facility readiness, and daily business operations. Property Managers assess customers’ storage needs, recommend suitable options, and sell packing and moving supplies. They inspect storage units to verify inventory and availability, audit cash drawers, make bank deposits, and help customers stay current on payments through reminders and collection calls when needed. The position also involves cleaning and routine maintenance, including sweeping and mopping interior areas and keeping exterior grounds clean and free of debris.

Schedules are flexible and full-time, between 9:30 a.m. and 6 p.m., with weekend hours until 5 p.m. Employees who work an average of at least 20 hours are eligible for full-time benefits. The role requires travel between properties or for other work-related tasks using the employee’s own vehicle; mileage reimbursement is available. The stated pay is $17.50 per hour, with the opportunity to earn performance-based bonuses.

Requirements

• Experience in a customer-service-centered sales environment; examples include retail, restaurants, fast food, or other service-based companies.
• Valid driver’s license.
• Use of a personal vehicle to travel between work locations or conduct work-related business.
• Ability to transport, lift, or move items weighing up to 35 pounds.
• Ability to walk around facilities, including climbing stairs and opening large doors.
• Ability to spend up to 50% of work time outdoors.

Responsibilities

• Assess customers’ storage needs and recommend storage options.
• Sell packing and moving supplies.
• Inspect storage units daily to confirm inventory and availability and ensure spaces are ready to rent.
• Audit cash drawers and make bank deposits.
• Help customers stay current with payments, including making reminder and collection calls when required.
• Perform cleaning and daily maintenance, including sweeping and mopping interior areas and maintaining clean exterior grounds.
• Travel between properties or conduct other work-related business using a personal vehicle.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Paid time off and sick time.
• Flexible spending account.
• Company-paid life insurance and accidental death insurance.
• Exclusive vendor discounts.
• Mileage reimbursement for travel between properties or other work-related tasks.
• Opportunity to earn performance-based bonuses.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed