Rooms Guest Service - Loyalty Manager

Omni Hotels & Spas • New York, NY

9d

About The Position

The Loyalty Manager develops relationships with Select Guest members and serves as their point of contact. The role oversees the Concierge Department and its ongoing training, and works closely with operational areas involved in the guest experience, including Reservations, Front Desk, PBX, Guest Services, Activities, Housekeeping, and Food and Beverage.

Requirements

• Excellent oral and communication skills.
• Computer proficiency.
• Excellent knowledge of the local community and surrounding areas.
• Excellent problem-solving and organizational skills.
• Ability to operate Open Table, Go-Concierge, and Opera software programs.
• Ability to multitask.
• Bachelor's degree from an accredited university or equivalent work experience in hospitality.
• Previous experience working in a hospitality setting.

Responsibilities

• Develop relationships with Select Guest members and act as their point of contact.
• Oversee the Concierge Department.
• Provide continuous training for the Concierge Department.
• Work closely with operational departments involved in the guest experience, including Reservations, Front Desk, PBX, Guest Services, Activities, Housekeeping, and Food and Beverage.
• Handle guest concerns according to a 5-diamond service level.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager