Rooms Guest Service - Loyalty Manager
About The Position
The Loyalty Manager develops relationships with Select Guest members and serves as their point of contact. This position oversees the Concierge Department and is responsible for its ongoing training. The Loyalty Manager works closely with operational areas involved in the guest experience, including Reservations, Front Desk, PBX, Guest Services, Activities, Housekeeping, and Food and Beverage. The role is based at Omni Berkshire Place, a luxury hotel in Midtown Manhattan. The hotel describes its work environment as dynamic and exciting, with comprehensive training and mentoring and a culture of respect, gratitude, and empowerment.
Requirements
- Excellent oral and communication skills.
- Computer proficiency.
- Excellent knowledge of the local community and surrounding areas.
- Excellent problem-solving and organizational skills.
- Ability to operate Open Table, Go-Concierge, Opera, and other software programs.
- Ability to multitask and handle guest concerns according to a five-diamond service level.
- Bachelor's degree from an accredited university, or equivalent work experience in hospitality.
- Previous experience working in a hospitality setting.
Responsibilities
- Develop relationships with Select Guest members and act as their point of contact.
- Oversee the Concierge Department and provide continuous training.
- Work closely with operational departments that contribute to the guest experience, including Reservations, Front Desk, PBX, Guest Services, Activities, Housekeeping, and Food and Beverage.
- Handle guest concerns according to a five-diamond service level.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
