Guest Loyalty & Marketing Intern

Huse Culinary•Indianapolis, IN

13d•Onsite

About The Position

The Guest Loyalty & Marketing Intern supports the ongoing improvement and administration of the guest loyalty program and helps report on the performance of marketing initiatives. The role assists with loyalty program management, marketing campaign coordination, data analysis, and reporting to identify trends, measure campaign effectiveness, and improve the overall guest experience. This is a part-time internship of approximately 4–6 hours per week, with flexible scheduling and a duration of 3–6 months, with the possibility of extension. The position is based at the Huse Culinary Support Office at 280 E 96th St, Suite 200, Indianapolis, IN 46240.

Requirements

Working toward a degree in marketing, hospitality, or a related field.

Nice To Haves

Familiarity with Huse Culinary restaurants and the Huse Honors program.
Prior experience in hospitality.

Responsibilities

Respond to guest inquiries using a hospitality-first, solution-focused approach.
Research guest transactions and loyalty discrepancies using Paytronix, Toast, OpenTable, and TripleSeat.
Process point and visit adjustments accurately and promptly.
Create response templates and improve administrative workflows.
Track guest inquiry volume, common requests, and recurring issues.
Document unusual situations and escalate concerns appropriately.
Help organize promotional calendars and communicate campaigns to restaurant teams.
Support administrative coordination of restaurant-specific marketing initiatives.
Compile campaign performance results and help standardize reporting.
Assist with additional restaurant operations and marketing projects as needed.