Bilingual Automotive Guest Loyalty Specialist

EchoPark Automotive • Orlando, FL

11d • Onsite

About The Position

EchoPark Automotive is hiring a Guest Loyalty Specialist for a new dealership opening in Orlando, Florida. The specialist manages the guest experience after a vehicle sale and assists the Experience Manager and General Manager in reaching guest-satisfaction targets measured through NPS and online reviews. The role focuses on taking ownership of guest communication and concerns, coordinating with internal departments, and ensuring guests are informed and satisfied throughout the process.

Requirements

• Demonstrated customer service skills and attention to detail.
• Experience in problem resolution.
• Transparency.
• Willingness to learn.
• Ability to take ownership.

Responsibilities

• Ensure guest happiness and encourage guests to recommend EchoPark to others.
• Act as the owner of company and guest communication.
• Take ownership of guest concerns until issues are resolved or needs are met.
• Answer and return guest phone calls and emails in a timely, friendly manner.
• Communicate with sales and recon departments.
• Schedule appointments.
• Meet and greet guests, make them feel welcome, and set expectations for the upcoming process.
• Coordinate with recon to ensure timely completion and provide guests with updated information and expectations.
• Ensure repairs meet company standards and guest expectations.
• Build an outstanding culture of communication with guests and the team.
• Assist the Experience Manager and General Manager in reaching guest-satisfaction targets measured through NPS and online reviews.

Benefits

• $48,000 base salary with monthly bonus opportunities.
• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with a 4% company match.
• Paid vacation.
• Access to leadership and personal development programs.
• Casual dress.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed