Bilingual Guest Reception

Hilton Grand Vacations•San Antonio, TX

13h

About The Position

The Bilingual Guest Receptionist welcomes visitors, customers, and guests in the reception area and over the phone, answering, screening, and advising on incoming calls. The role represents Bluegreen through professional appearance and communication with guests and fellow associates. The receptionist follows the Guest Training Manual, supports guest registration and sales representative assignments, maintains timely and accurate information in Concierge, and works with Sales, Marketing, and Admin departments.

Requirements

High school diploma or equivalent.
One year of general office and customer service experience.
Ability to type 45 words per minute.
Intermediate knowledge of MS Office applications.
Willingness to work weekends.
Bilingual proficiency in English and Spanish.

Responsibilities

Greet all guests in a warm and professional manner.
Understand and follow processes outlined in the Guest Training Manual.
Maintain a positive working relationship with the Sales, Marketing, and Admin departments.
Distribute and collect Guest Registration Forms and assist guests with questions.
Accurately assign guests to a Sales Representative in order of arrival.
Update Concierge with information from guest registrations in a timely manner.
Answer incoming calls, research customer issues, and escalate them to a manager or supervisor as needed.

Benefits

Medical, dental, and vision insurance from Day One.
401(k) plan.
Life insurance.
Company stock purchase program.
Team Member Travel Program with discounted rates at properties around the globe.
Paid time off program and paid sick days.
Team Member Recognition.
Learning and advancement opportunities.
Industry-leading training, technology, and ongoing support.
Daily Pay program.