Bilingual Guest Reception
About The Position
The Bilingual Guest Receptionist greets visitors, customers, and guests in the reception area and over the phone; answers, screens, and advises incoming calls; and represents the company professionally in appearance and communication with guests and fellow associates. The role supports guest registration, coordinates guest assignments to Sales Representatives, maintains information in Concierge, and responds to customer issues, escalating them to a manager or supervisor when needed. The position requires English and Spanish fluency, customer service and office experience, and willingness to work weekends.
Requirements
- High school diploma or equivalent.
- One year of general office and customer service experience.
- Ability to type 45 words per minute.
- Intermediate knowledge of MS Office applications.
- Willingness to work weekends.
- Bilingual in English and Spanish.
Responsibilities
- Greet all guests in a warm and professional manner.
- Understand and follow processes outlined in the Guest Training Manual.
- Maintain a positive working relationship with the Sales, Marketing, and Admin departments.
- Distribute and collect Guest Registration Forms and assist guests with questions.
- Accurately assign guests to a Sales Representative in order of arrival.
- Update guest information in Concierge from registration forms in a timely fashion.
- Answer incoming calls, research customer issues, and escalate issues to a manager or supervisor as needed.
- Represent the company professionally in appearance and communication with guests and fellow associates.
Benefits
- Medical insurance from Day One.
- Dental insurance from Day One.
- Vision insurance from Day One.
- 401(k) plan.
- Life insurance.
- Company stock purchase program.
- Team Member Travel Program with discounted rates at properties around the globe.
- Paid time off program.
- Paid sick days.
- Team Member recognition.
- Learning and advancement opportunities.
- Industry-leading training, technology, and continuous support.
- Daily Pay program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
