Guest Reception Representative

Hilton Grand Vacations•Daytona Beach, FL

15h

About The Position

As a Guest Reception Representative, you help ensure a positive and welcoming experience for all guests. You greet guests, support the presentation qualification process, manage registration and guest assignments, maintain accurate information, and respond to calls and customer issues. The role works closely with Sales, Marketing, and Administrative teams and follows HGV standards and procedures in the Guest Reception Training Manual SOP. Hilton Grand Vacations is a vacation ownership company focused on helping Owners and Guests make memorable vacations. The company describes its culture as customer-focused and offers training and development to support professional growth and career advancement. It is an equal opportunity employer and provides reasonable accommodation during the application and interview process and for essential job functions.

Responsibilities

Greet guests warmly and professionally, in person or over the phone.
Ensure guests meet the qualifications for their presentation, in accordance with HGV standards.
Follow processes outlined in the Guest Reception Training Manual SOP.
Maintain positive working relationships with Sales, Marketing, and Administrative teams.
Distribute and collect Guest Registration Forms and assist guests with inquiries.
Assign guests accurately to Sales Representatives in order of arrival.
Update guest information in Concierge in a timely manner.
Answer incoming calls, research customer issues, and escalate issues to a manager or supervisor when necessary.