Guest Reception Representative

Hilton Grand Vacations • Daytona Beach Shores, FL

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About The Position

As a Guest Reception Representative at Hilton Grand Vacations, you help ensure that all guests have a positive and welcoming experience. You greet guests in person and by phone, support guest registration, and coordinate their assignment to Sales Representatives. The role also involves maintaining accurate guest information, following established procedures and standards, and working with Sales, Marketing, and Administrative teams. You may research customer issues and escalate them to a manager or supervisor when necessary.

Hilton Grand Vacations describes itself as a leading vacation ownership company dedicated to helping Owners and Guests make their vacations memorable. The company offers training and development programs to support professional growth and career advancement, and states that it is an equal opportunity employer that provides reasonable accommodations during the application, interview, and employment process.

Responsibilities

• Greet guests warmly and professionally, in person and over the phone.
• Ensure guests meet the qualifications for their presentation, adhering to HGV standards.
• Follow processes outlined in the Guest Reception Training Manual SOP.
• Maintain positive working relationships with Sales, Marketing, and Administrative teams.
• Distribute and collect Guest Registration Forms and assist guests with inquiries.
• Assign guests accurately to Sales Representatives in order of arrival.
• Update guest information in Concierge in a timely manner.
• Answer incoming calls, research customer issues, and escalate them to a manager or supervisor when necessary.

Benefits

• 401(k) plan
• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Employee discounts
• Training and development programs supporting professional growth and career advancement

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed