Guest Reception Representative

Hilton Grand Vacations • Wisconsin Dells, WI

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About The Position

As a Guest Reception Representative, you help ensure a positive and welcoming experience for all guests. You greet guests, support their registration, confirm they meet presentation qualifications, and coordinate guest assignments with Sales Representatives. The role involves following established reception procedures, updating guest information, responding to calls and customer issues, and working with Sales, Marketing, and Administrative teams. The position offers $16.00 per hour plus commission on ticket sales. Hilton Grand Vacations describes itself as a leading vacation ownership company focused on helping Owners and Guests create memorable vacations.

Requirements

• Must be at least 18 years old.
• Availability to work a flexible schedule, including weekends and holidays.
• Strong communication and collaboration skills.
• Basic computer knowledge.
• Ability to learn computer systems quickly.
• Ability to provide an exceptional customer experience.

Responsibilities

• Greet guests warmly and professionally, in person and over the phone.
• Ensure guests meet the qualifications for their presentation, adhering to HGV standards.
• Follow processes outlined in the Guest Reception Training Manual SOP.
• Maintain positive working relationships with Sales, Marketing, and Administrative teams.
• Distribute and collect Guest Registration Forms and assist guests with inquiries.
• Assign guests to Sales Representatives accurately and in arrival order.
• Update guest information in Concierge in a timely manner.
• Answer incoming calls, research customer issues, and escalate to a manager or supervisor when necessary.

Benefits

• $16.00 hourly plus commission on ticket sales.
• 401(k) plan.
• Dental insurance.
• Vision insurance.
• Health insurance.
• Paid time off.
• Employee discounts.
• Comprehensive and engaging training programs supporting professional growth and career advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed