Guest Reception

Hilton Grand Vacations • Sedona, AZ

2d

About The Position

The Guest Reception role supports the Sales and Marketing Departments by providing outstanding service to internal and external customers and carrying out a variety of responsibilities smoothly and consistently. The position checks in guests and owners for sales presentations, coordinates Sales Executive rotations, handles calls, monitors attendance and training attendance, manages kitchen supply inventory, and assists with department premiums and nightly reconciliation. Team Members also carry out reasonable management requests they are capable of performing.

Requirements

• High school diploma or equivalent.
• Warm, welcoming smile and demeanor when greeting guests and other Team Members.
• Previous customer service experience.
• Helpful and impeccable communication skills.
• Professional appearance and friendly demeanor.
• Strong understanding of Microsoft Suite.

Nice To Haves

• Six months or more of previous experience working in the timeshare industry.
• Detailed understanding of the area and ability to explain activities, restaurants, and destinations.

Responsibilities

• Set and update daily Sales Executive rotations and specialty rotations on their effective dates.
• Check in guests and owners for sales presentations and assign appropriate Sales Executives using accurate codes.
• Answer phone calls and direct them to the appropriate extension.
• Supervise daily attendance and training attendance.
• Take inventory of and stock kitchen supplies, including food, coffee, juice, paper goods, cleaning supplies, and soda.
• Assist with extra premiums for all departments and reconcile them nightly.
• Carry out reasonable requests from management that the Team Member is capable of performing.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with company match.
• Life insurance.
• Company stock purchase program.
• Discounted rates at properties around the globe through the Team Member Travel Program.
• Paid time off and paid sick days.
• Team Member recognition.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED