Guest Reception Representative

Hilton Grand Vacations • Myrtle Beach, SC

6d

About The Position

Hilton Grand Vacations is seeking a Guest Reception Representative to provide outstanding service to internal and external customers while supporting the Sales and Marketing Departments. The role performs a variety of responsibilities in a smooth and consistent manner, including guest check-in for sales presentations and administrative support for sales operations.

Requirements

• Accurate and efficient computer skills.
• Proficiency in Microsoft Office.
• Ability to work a varying schedule, including regular weekends and holidays.
• Reliability, strong attention to detail, and ability to multitask in a fast-paced environment.
• Strong organizational skills.
• Strong customer service skills.
• Ability to speak, write, and read English.

Nice To Haves

• 1–3 years of customer service experience.
• Timeshare or vacation ownership experience.

Responsibilities

• Set and update daily Sales Executive rotations and specialty rotations on their effective dates.
• Check in guests and owners for sales presentations and assign appropriate Sales Executives using accurate codes.
• Answer incoming calls and direct them to the appropriate extension.
• Track daily attendance and training attendance.
• Review inventory and restock supplies.
• Assist with extra premiums for all departments and reconcile them nightly.
• Carry out reasonable requests from management.

Benefits

• Medical, dental, and vision insurance from Day One.
• 401(k) plan with company match.
• Life insurance.
• Company stock purchase program.
• Discount travel programs.
• Paid time off program.
• Paid sick days.
• Team Member recognition.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed