Guest Reception Representative

Hilton Grand Vacations•Sevierville, TN

About The Position

As a Guest Reception Representative, you will be the first point of contact for guests, creating a warm and welcoming atmosphere. You will help ensure a seamless and memorable guest experience from check-in through check-out. Working with a vibrant and diverse team, you will contribute to the overall success of the resort.

Requirements

Must be willing to travel between sites.
High school diploma or equivalent.
Excellent communication and interpersonal skills, with a focus on guest satisfaction.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong organizational skills and attention to detail.
Proficiency in using computer systems and hospitality software.
Flexibility to work various shifts, including weekends and holidays.
A positive and friendly attitude, with a passion for delivering exceptional service.
Willingness to learn and adapt to new procedures and protocols.

Nice To Haves

Relevant college education.
Previous experience in a customer service or hospitality role.
Basic knowledge of the local area and attractions.

Responsibilities

Greet and welcome guests, ensuring a friendly and efficient check-in process.
Answer guest inquiries and provide accurate information about resort amenities and local attractions.
Process guest reservations, handle payments, and manage guest accounts.
Address guest requests and concerns promptly to ensure a high level of satisfaction.
Maintain a clean and organized reception area.
Collaborate with other departments to coordinate guest services and special requests.
Handle guest feedback and suggestions to contribute to continuous improvement.
Stay updated on resort promotions and packages to offer guests suitable options.
Assist with basic administrative tasks, such as filing and record-keeping.

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