Guest Reception Representative

Bluegreen Vacations Corporation•St. Augustine, FL

10d

About The Position

At Bluegreen Vacations, the Guest Reception Representative greets guests in a friendly and timely manner and ensures they meet the qualifications for their presentation established by Bluegreen Vacations Corporation. Under general supervision, this role welcomes visitors, customers, and guests in the reception area and by phone; answers, screens, and directs incoming calls; and represents the company professionally in appearance and communication with guests and fellow associates. The representative supports guest registration, maintains accurate and timely records, helps ensure downstream reporting is accurate, and works with Sales, Marketing, and Admin. The role also documents customer concerns and escalates issues to management as needed. Bluegreen Vacations states that it provides equal employment opportunities and values diversity and inclusion. It is a drug-free workplace; candidates offered employment must be willing to submit to a background check and drug test.

Requirements

If offered employment, be willing to submit to a background check and drug test.

Responsibilities

Greet all guests in a warm, professional, and timely manner.
Follow processes in the Guest Training Manual SOP.
Maintain positive working relationships with Sales, Marketing, and Admin.
Distribute and collect Guest Registration Forms and assist guests with questions.
Maintain data integrity to support accurate payroll, premium reconciliation, hotel reconciliation, vendor payables, and BI reporting.
Log customer complaint and concern escalations as directed by Site Level Management.
Assign guests accurately to Sales Representatives in arrival order.
Update guest registration information in Concierge in a timely manner.
Answer incoming calls, research customer issues, and escalate them to a manager or supervisor as needed.
Represent Bluegreen professionally in appearance and communication with guests and associates.