Guest Reception Representative

Hilton Grand Vacations•Peoria, AZ

About The Position

The Guest Receptionist welcomes visitors, customers, and guests in the reception area and over the phone. The role answers, screens, and advises on incoming calls; assists guests with registration; and coordinates guest assignments to Sales Representatives. The position works with Sales, Marketing, and Admin departments and follows the processes in the Guest Training Manual.

Requirements

High school diploma or equivalent.
One year of general office and customer service experience.
Ability to type 45 words per minute.
Intermediate knowledge of MS Office applications.
Willingness to work weekends.

Responsibilities

Greet guests in a warm and professional manner.
Understand and follow processes outlined in the Guest Training Manual.
Maintain a positive working relationship with the Sales, Marketing, and Admin departments.
Distribute and collect Guest Registration Forms and assist guests with questions.
Accurately assign guests to a Sales Representative in the order they arrive.
Update guest information in Concierge from registration forms in a timely fashion.
Answer incoming calls, research customer issues, and escalate them to a manager or supervisor as needed.

Benefits

Medical, dental, and vision insurance from Day One.
401(k) plan.
Life insurance.
Company stock purchase program.
Team Member Travel Program with discounted rates at properties around the globe.
Paid time off program and paid sick days.
Team Member recognition.
Learning and advancement opportunities.
Industry-leading training, technology, and continuous support.
Daily Pay program.