Guest Reception Representative

Hilton Grand Vacations • Myrtle Beach, SC

6d

About The Position

Hilton Grand Vacations is hiring a Guest Reception Representative to provide outstanding service to internal and external customers while supporting the Sales and Marketing Departments. The role involves coordinating sales presentation check-ins and Sales Executive rotations, answering and routing calls, tracking attendance, managing supplies, and assisting with department premiums and nightly reconciliation. The position requires a varying schedule that includes regular weekends and holidays.

Requirements

• Accurate and efficient computer skills, including proficiency in Microsoft Office.
• Ability to work a varying schedule, including regular weekends and holidays.
• Reliability, strong attention to detail, ability to multitask, ability to work in a fast-paced environment, and strong organizational skills.
• Strong customer service skills.
• Proficiency in speaking, writing, and reading English.

Nice To Haves

• 1–3 years of customer service experience.
• Timeshare or vacation ownership experience.

Responsibilities

• Set and update daily Sales Executive rotations and specialty rotations on their effective dates.
• Check in guests and/or owners for sales presentations and assign the appropriate Sales Executives using accurate codes.
• Answer incoming calls and direct them to the appropriate extension.
• Track daily attendance and training attendance.
• Review inventory and restock supplies.
• Assist with extra premiums for all departments and reconcile them nightly.
• Carry out reasonable requests from management.

Benefits

• Medical, dental, and vision insurance from Day One.
• 401(k) plan with company match.
• Life insurance.
• Company stock purchase program.
• Discount travel programs and other Team Member benefits.
• Generous paid time off program.
• Paid sick days.
• Team Member recognition and learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed