Guest Reception Representative

Hilton Grand Vacations • Ridgedale, MO

5d

About The Position

Under general supervision, the Guest Reception Representative greets visitors, customers, and guests in the reception area and/or over the phone, and answers, screens, and directs incoming calls. The representative is expected to represent Bluegreen professionally in appearance and communication with guests and fellow associates.

Requirements

• High school diploma or equivalent.
• One year of general office experience.
• One year of customer service experience.
• Intermediate knowledge of MS Office applications.
• Must be willing to work weekends.

Responsibilities

• Greet all guests in a warm and professional manner.
• Understand and follow all processes outlined in the Guest Training Manual SOP.
• Maintain a positive working relationship with Sales, Marketing, and Admin.
• Distribute and collect Guest Registration Forms and assist guests with questions.
• Accurately assign guests to a Sales Representative in the order they arrive.
• Update information in Concierge from guest registrations in a timely fashion.
• Answer incoming calls, research customer issues, and escalate issues to a manager or supervisor as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED