Guest Reception Representative

Hilton Grand Vacations • Ridgedale, MO

2d

About The Position

Under general supervision, the Guest Reception Representative greets visitors, customers, and guests in the reception area and over the phone, and answers, screens, and directs incoming calls. The representative is expected to represent Bluegreen professionally in appearance and communication with guests and fellow associates. The role includes following the processes in the Guest Training Manual SOP and maintaining positive working relationships with Sales, Marketing, and Admin.

The position also involves distributing and collecting Guest Registration Forms, helping guests with questions, assigning guests to Sales Representatives in arrival order, and updating guest registration information in Concierge in a timely manner. The representative answers incoming calls, researches customer issues, and escalates them to a manager or supervisor as needed.

Hilton Grand Vacations describes itself as a leading vacation ownership company focused on helping Owners and Guests have memorable vacations. The company states that it is an equal opportunity employer, values diversity, and provides reasonable accommodations for individuals with disabilities during the application and interview process, in performing essential job functions, and in receiving employment benefits and privileges.

Requirements

• High school diploma or equivalent.
• One year of general office experience.
• One year of customer service experience.
• Intermediate knowledge of MS Office applications.
• Must be willing to work weekends.

Responsibilities

• Greet guests in a warm and professional manner.
• Follow the processes outlined in the Guest Training Manual SOP.
• Maintain positive working relationships with Sales, Marketing, and Admin.
• Distribute and collect Guest Registration Forms and assist guests with questions.
• Assign guests to Sales Representatives accurately and in arrival order.
• Update Concierge with information from guest registrations in a timely manner.
• Answer incoming calls, research customer issues, and escalate issues to a manager or supervisor as needed.
• Answer, screen, and direct incoming calls.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED