Guest Reception Representative

Hilton Grand Vacations • Peoria, AZ

9h

About The Position

The Guest Reception Representative greets visitors, customers, and guests in the reception area and/or by phone. The role answers, screens, and advises callers, supports guests with registration, and coordinates guest assignments to Sales Representatives. The position also maintains timely and accurate guest information and works with Sales, Marketing, and Admin departments.

Requirements

• High school diploma or equivalent.
• One year of general office and customer service experience.
• Ability to type 45 words per minute.
• Intermediate knowledge of MS Office applications.
• Willingness to work weekends.

Responsibilities

• Greet all guests in a warm and professional manner.
• Understand and follow processes outlined in the Guest Training Manual.
• Maintain a positive working relationship with the Sales, Marketing, and Admin departments.
• Distribute and collect Guest Registration Forms and assist guests with questions.
• Accurately assign guests to a Sales Representative in the order they arrive.
• Update guest information in Concierge from registration in a timely fashion.
• Answer incoming calls, research customer issues, and escalate to a manager or supervisor as needed.

Benefits

• Medical, dental, and vision insurance from Day One.
• 401(k) plan.
• Life insurance.
• Company stock purchase program.
• Team Member Travel Program with discounted rates at properties around the globe.
• Paid time off and paid sick days.
• Team Member recognition and learning and advancement opportunities.
• Industry-leading training, technology, and continuous support.
• Daily Pay program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED