Guest Reception Representative

Hilton Grand Vacations•Wisconsin Dells, WI

About The Position

As a Guest Reception Representative, you help ensure a positive and welcoming experience for all guests. You greet guests in person and by phone, support the guest presentation process, handle registration forms and guest information, and coordinate guest assignments with Sales Representatives. The role also involves responding to calls and customer issues, working with Sales, Marketing, and Administrative teams, and following procedures in the Guest Reception Training Manual SOP. Hilton Grand Vacations is a vacation ownership company focused on helping Owners and Guests make their vacations memorable. The company describes its culture as customer-focused and offers training and development programs to support professional growth and career advancement.

Requirements

Be at least 18 years old.
Availability to work a flexible schedule, including weekends and holidays.
Strong communication and collaboration skills.
Basic computer knowledge.
Ability to learn computer systems quickly.
Ability to provide an exceptional customer experience.

Responsibilities

Greet guests warmly and professionally, in person or over the phone.
Ensure guests meet the qualifications for their presentation and adhere to HGV standards.
Follow processes outlined in the Guest Reception Training Manual SOP.
Maintain positive working relationships with Sales, Marketing, and Administrative teams.
Distribute and collect Guest Registration Forms and assist guests with inquiries.
Assign guests to Sales Representatives accurately, in order of arrival.
Update guest information in Concierge promptly.
Answer incoming calls, research customer issues, and escalate them to a manager or supervisor when necessary.