Guest Reception Representative

Bluegreen Vacations • St. Augustine, FL

1d

About The Position

Under general supervision, the Guest Reception Representative greets visitors, customers, and guests in the reception area and over the phone, and answers, screens, and directs incoming calls. The role represents Bluegreen professionally through appearance and communication with guests and fellow associates.

Responsibilities

• Greet all guests in a warm and professional manner.
• Understand and follow processes outlined in the Guest Training Manual SOP.
• Maintain a positive working relationship with Sales, Marketing, and Admin.
• Distribute and collect Guest Registration Forms and assist guests with questions.
• Help ensure downstream reporting is accurate—including Payroll, Premium Reconciliation, Hotel Reconciliation, Vendor Payables, and BI Reporting—by maintaining a high level of data integrity.
• Log customer complaint and concern escalations as directed by Site Level Management.
• Accurately assign guests to a Sales Representative in arrival order.
• Update all information from guest registrations in Concierge in a timely manner.
• Answer incoming calls, research customer issues, and escalate them to a manager or supervisor as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed