Service Coordinator Jobs

About The Position

Requirements

• Excellent interpersonal skills, written/verbal communication with both internal and external stakeholders.
• Very fluent and efficient with Excel and working with numbers; classes or certifications are a strong plus.
• Excellent critical thinking and problem-solving skills.
• Accommodating, flexible, and able to respond to last minute requests.
• Experience with Windows, Microsoft Office (Word, PowerPoint, etc.).
• Experience communicating with vendors and customers.
• Ability to multitask, transition and keep multiple projects/tasks separated and organized.
• Ability to work independently and as a part of a team.
• Detail-oriented.
• 1-3 years customer service.
• Experience communicating with vendors and customers.

Nice To Haves

• Classes or certifications in Excel are a strong plus.

Responsibilities

• Manage customers’ service work orders from start to finish including set up, tracking, material ordering, partner management, warranty management, closeout and invoicing.
• Manage customers’ small projects from start to finish by using systems, software, and project management best practices to execute timely delivery of service needs.
• Maintain good relationships with customers by providing best in class customer service and ensure all service requirements are met.
• Manage emergency work orders, off-hours and overnight project management, on an ongoing basis in a rotational on-call system.
• Work with and schedule Labor Partners for service and warranty work.
• Hold internal and external partners accountable to scopes, budgets, and timelines.
• Evaluate the quality of service, identify areas of improvements, and communicate to internal stakeholders.
• Collaborate with internal stakeholders to ensure consistency in project and service quality.
• Develop and implement ideas for department improvement.
• Manage data and status update reporting (Oracle, Smartsheet, Sales Force & customer portals).
• Become a subject matter expert in relevant areas to support service efforts.
• Perform other duties as assigned.