Customer Service Coordinator
About The Position
This position is responsible for day-to-day customer service and support, providing responsive service to current clients and helping secure new business. The role involves daily customer interactions and inventory management, along with maintaining accurate rate information and working knowledge of transportation and contract packaging documentation, processes, and compliance requirements. It requires strong data control, timely and accurate reporting, and close attention to detail. The coordinator serves as a customer service liaison, supporting scheduling and truck confirmations, load tendering and entry, follow-up and resolution of issues, inventory accuracy, and preparation of pick tickets and bills of lading. The position also maintains files and documentation, follows standard operating procedures and company policies, performs quality checks, and works safely. Regular attendance and punctuality are required; other duties and projects may be assigned.
Requirements
- At least 1 year of warehouse, contract packaging, or customer service experience.
- High school diploma, GED, or equivalent.
- Ability to lift up to 50 pounds with appropriate equipment or assistance.
- Strong communication and interpersonal skills.
- Ability to respond to questions and read, interpret, and comply with written information and documents.
- Attention to detail, including accuracy with data and numbers.
- Ability to organize and prioritize work to meet deadlines productively and efficiently.
- Professional presence and the ability to diffuse difficult situations and develop effective solutions.
- Ability to work effectively independently and as part of a team.
- Experience with standard Microsoft Office and related technology.
- Ability to remain alert and work safely.
- Ability to work under tight time constraints in a high-volume environment with multiple priorities.
- Must be authorized to work in the United States.
Nice To Haves
- Customer contact experience.
Responsibilities
- Act as a customer service liaison by managing customer relations, scheduling and confirming trucks, tendering and entering loads, and following up on and resolving issues.
- Conduct ongoing outreach to customers and potential customers to drive additional business.
- Provide timely, professional, and responsive verbal and written correspondence to customers and leadership.
- Ensure accurate inventory management and enter data promptly and accurately, notifying a supervisor of discrepancies.
- Prepare pick tickets based on customer direction and bills of lading as applicable.
- Pull inventory from 3PL.
- Provide accurate and timely reports, including ad hoc reports as requested.
- Maintain accurate data control and up-to-date files and documentation.
- Understand and properly implement standard operating procedures.
- Pay attention to detail and proactively address issues in a timely manner.
- Perform continuous quality checks and alert management to issues.
- Maintain regular attendance and punctuality, operate safely in all conditions, and follow company policies and procedures.
- Perform other duties and projects as assigned.
Benefits
- Medical, dental, vision, and prescription plans.
- Short-term and long-term disability insurance.
- 401(k) plan with employer match.
- Voluntary term life and AD&D insurance.
- Paid time off and holidays.
- Direct deposit.
- Annual reviews.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
