Customer Service Coordinator

American Rheinmetall • Saint Marys, OH

33d • Onsite

About The Position

As a Customer Service Coordinator, the candidate will play a pivotal role in ensuring exceptional customer experience and efficient operations within our rubber product division. They will serve as a primary point of contact for clients, providing support, resolving inquiries, and coordinating orders related to our range of rubber products and the Trackman brand of rubber tracks and wheels.

Requirements

• Strong in Microsoft Office or Google Workspace.
• Strong analytical, organizational, and problem-solving skills.
• Ability to work independently and as part of a collaborative team.
• Exceptional oral and written communication skills.
• High School Diploma.
• Must undergo and meet company standards for background check, employment verification, reference checks, physical, and controlled substance testing.

Nice To Haves

• A bachelor’s degree in business administration, marketing, or a relevant field is preferred.
• 2+ years of customer service experience

Responsibilities

• Serve as a primary liaison between clients and the company, handling inquiries, providing product information, and addressing concerns promptly and professionally.
• Manage the end-to-end order process, including order placement, tracking, and fulfillment, ensuring accuracy and timeliness while coordinating with various internal departments.
• Develop a comprehensive understanding of our commercial rubber product line to offer detailed information, guidance, and recommendations to clients based on their needs.
• Effectively resolve customer concerns, complaints, or issues, ensuring a high level of satisfaction while adhering to company policies and procedures.
• Maintain accurate records of customer interactions, transactions, and inquiries using our CRM system. Generate regular reports on customer feedback, trends, and issues for internal review.
• Work closely with sales, manufacturing, and materials teams to ensure seamless coordination in meeting customer demands and resolving challenges efficiently.
• Identify opportunities for process enhancements, propose and implement improvements to streamline customer service operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED