Customer Service Coordinator

Contech Engineered Solutions • West Chester, OH

4d

About The Position

The Customer Service Coordinator (CSC) serves as a key inside point of contact and support resource for buying customers across the company’s product lines. The role manages the order flow from quote through manufacturing release and production, with the goal of exceeding customer expectations. Work includes account setup, pricing and quoting, collecting credit information, order processing, and assisting with receivables and aging resolution. The CSC works with internal departments and field personnel to support customers, solve problems, and keep operations running smoothly.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• At least 1 year of customer service or sales experience.
• Excellent written and verbal communication skills and the ability to collaborate effectively at all levels.
• Strong problem-solving skills involving multiple variables.
• Demonstrated analytical and technical competencies.
• Proficiency with computer software, including MS Office and CRM databases.

Nice To Haves

• Customer service or sales experience with complex products in the construction or manufacturing industry.

Responsibilities

• Establish and maintain assigned account relationships, serving as the primary inside point of contact for buying customers from initial quote through production.
• Provide information and problem-solving support, collaborating with operations and field personnel to ensure customer satisfaction.
• Facilitate customer requests for quotes and scope-of-work deliverables for products in the assigned territory.
• Process orders and provide product submittals, drawings, and down-payment confirmations.
• Assist with problem resolution and receivables, including aging resolution.
• Maintain project records, documentation, and data in the customer relationship management (CRM) system.
• Develop knowledge of manufacturing processes and plant capabilities for products sold in the assigned market.
• Resolve inquiries about invoicing errors, pricing, or incorrect shipments, escalating issues as necessary.
• Coordinate with Sales, Field Marketing, Manufacturing, Credit, and Operations to support smooth operations and exceptional customer service.
• Support new account setup, pricing, quoting, and collection of credit information.

Benefits

• Comprehensive benefits package with options tailored to employees and their families.
• Team-oriented, collaborative work environment.
• Work-life balance support.
• Career growth opportunity at an industry leader.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level