Customer Service Coordinator
About The Position
As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation, such as Full-truckload, Less-Than-Truckload, or Drayage, and support daily shipment activities. You will provide go-to support for sales representatives and help grow the company. The role is based at 5005 Mitchelldale Street, Houston, Texas 77092. TQL operates 24/7/365 and describes its work-life balance support through sales support teams that assist with accounting, after-hours calls, and specific needs. Employment visa sponsorship is unavailable for this position.
Requirements
- Strong work ethic and a history of excellent attendance.
- Strong verbal communication skills, both face-to-face and over the phone.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook.
- Ability to take ownership of responsibilities and see tasks through completion.
Nice To Haves
- At least 1 year of customer service experience is preferred.
Responsibilities
- Become the subject matter expert on administrative tasks related to assigned accounts.
- Document and manage tasks in internal systems.
- Schedule appointments and coordinate shipments from pickup to delivery.
- Help resolve shipping issues professionally.
- Provide excellent customer service to internal and external stakeholders.
- Support billing and payment processing as needed.
Benefits
- Health, dental, and vision coverage.
- 401(k) with company match.
- Tuition and training reimbursement.
- Employee discounts.
- Financial wellness planning.
- Advancement opportunities with structured career paths.
- Employee referral bonus opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
