Customer Service Coordinator

Contech Engineered Solutions LLC • West Chester Township, OH

8d

About The Position

Customer Service Coordinators are central resources for customer support and manage the order flow from quote through manufacturing release. They support buying customers across product lines and handle account setup, pricing, quoting, credit information, order processing, and aging resolution. The role serves as the primary inside point of contact for assigned customer accounts, coordinates customer requests and order deliverables, maintains project records in the CRM system, and works with internal teams to provide effective service and resolve issues.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• At least 1 year of customer service or sales experience.
• Excellent written and verbal communication skills and the ability to collaborate effectively at all levels.
• Strong problem-solving skills involving multiple variables.
• Demonstrated analytical and technical competencies.
• Proficiency with computer software, including MS Office and CRM databases.

Nice To Haves

• Customer service or sales experience with complex products, preferably in the construction or manufacturing industry.

Responsibilities

• Establish and maintain account relationships, serving as the primary inside point of contact for buying customers from initial quote through production.
• Provide information and problem-solving support, collaborating with operations and field personnel to ensure customer satisfaction.
• Facilitate customer requests for quotes and scope-of-work deliverables for products in the assigned territory.
• Process orders and provide product submittals, drawings, and down payment confirmations.
• Assist with problem resolution and receivables, including aging resolution.
• Maintain project records, documentation, and data in the customer relationship management (CRM) system.
• Develop knowledge of the manufacturing process and plant capabilities for products sold in the assigned market.
• Resolve inquiries involving invoicing errors, pricing, or incorrect shipments, escalating issues as necessary.
• Coordinate with Sales, Field Marketing, Manufacturing, Credit, and Operations to support smooth operations and customer service.
• Handle new account setup, pricing, quoting, and collection of credit information.

Benefits

• Team-oriented, collaborative work environment.
• Work-life balance.
• Career growth opportunities.
• Comprehensive benefits package with options tailored to employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level