Customer Service Coordinator
About The Position
Raymour & Flanigan is seeking a Customer Service Coordinator to schedule and confirm customer repair service calls and coordinate communication with repair technicians. The coordinator serves as a liaison between customers and repair technicians and works independently and with a team to resolve customer service issues while following warranty and protection guidelines. The position also involves completing reports and other assigned tasks. The role is scheduled for 40 hours per week and pays $18.00 per hour. Candidates must be authorized to work in the United States without current or future visa sponsorship. Raymour & Flanigan supports a drug- and smoke-free work environment and is an Equal Employment Opportunity employer.
Requirements
- Excellent listening skills and ability to work independently and with a team.
- Excellent phone etiquette.
- Interpersonal skills.
- Strong computer skills.
- Excellent time management.
- Ability to work independently.
- Ability to multitask.
- Customer service skills.
- Experience in a fast-paced environment.
- High school diploma or equivalent.
- Ability to work day, night, and weekend hours.
- Authorization to work in the United States without the need for visa sponsorship now or in the future.
Nice To Haves
- Prior call center experience.
- Prior dispatcher experience.
Responsibilities
- Schedule and confirm customer repair service calls.
- Coordinate and communicate with repair technicians.
- Work independently to resolve customer service issues.
- Follow warranty and protection guidelines.
- Serve as a liaison between customers and repair technicians.
- Complete reports and other tasks or assignments as required.
- Perform additional functions assigned at management's discretion.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
