Service Advisor Jobs

About The Position

Requirements

• Two or more years of previous experience as a service advisor.
• High school diploma or equivalent.
• Valid driver license in the state of employment and a good driving record.
• Great attitude and high-energy personality.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Ability to work well in a process-driven environment.
• Outstanding verbal and written communication skills.

Responsibilities

• Meet and greet service customers promptly in a professional and courteous manner.
• Inspect vehicles and review service history to identify and verify customer service needs.
• Promote appropriate services, parts, and accessories by understanding the products and associated service requirements.
• Provide accurate cost and completion-time estimates and obtain customer authorization.
• Monitor service progress and contact customers about changes to estimates, delivery times, or recommended services; obtain approval when needed.
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
• Confirm service appointments by telephone the day before the scheduled visit and conduct post-repair follow-up.
• Inspect vehicles before customer delivery to ensure services and repairs were performed correctly, and communicate results to customers.
• Meet applicable state and federal requirements for automobile repair and consumer protection.
• Demonstrate behaviors consistent with company values when interacting with customers, coworkers, and vendors.

Benefits

• Lucrative compensation plan
• Paid time off
• Medical benefits
• Employee vehicle purchase program
• Comprehensive training
• Competitive compensation
• Unparalleled benefits