Automotive Service Advisor
About The Position
AAA Club Alliance is hiring an Automotive Service Advisor to serve as the connection point between customers and in-shop technicians. The role guides customers through the repair process, explains service needs, builds trust, and delivers a positive customer experience. The position is located at 6575 Winton Road, Cincinnati, Ohio 45224. It is full-time, five days per week, with Saturdays as part of the regular schedule, one scheduled weekday off, and Sundays off. Additional schedule adjustments may be made based on business needs and approved time off. Starting base compensation is $21.50 per hour, with additional earning potential through monthly performance bonuses, spiffs, and contests. Career development is supported through ongoing training and advancement opportunities.
Requirements
- High school diploma or equivalent.
- Prior automotive industry experience is preferred, or at least three years in a fast-paced customer service or sales role with a strong record of success.
- Knowledge of automotive technology and the ability to communicate service needs clearly to customers and technicians.
- Valid driver's license.
- Strong communication skills for collaborating with the team.
- Authorization to work in the USA.
- Ability to pass pre-employment screenings if offered a position, including a background check and drug screening.
Nice To Haves
- Prior experience in the automotive industry.
- ASE Service Advisor Certification.
Responsibilities
- Greet customers, answer calls, and schedule appointments promptly and courteously.
- Review recommended repairs and services with customers to ensure clarity and understanding.
- Communicate updates when costs, timing, or the scope of work changes, and accurately document approvals.
- Distribute work to shop technicians and track progress to ensure timely, high-quality results.
- Coordinate warranty repairs, towing services, shuttles, or rental vehicles as needed.
- Monitor upcoming inspection and maintenance schedules and proactively notify customers when service is due.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision plan options.
- Up to two weeks of paid parental leave.
- 401(k) plan with company match up to 7%.
- Two or more weeks of PTO within the first year.
- Paid company holidays.
- Company-provided volunteer opportunities and one volunteer day per year.
- Free AAA Membership.
- Continual learning reimbursement up to $5,250 per year.
- Monthly performance bonuses, spiffs, and contests.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
