Service Advisor
Richardson Motors•Dubuque, IA
About The Position
Richardson Motors is hiring customer-focused and motivated Service Advisors to join its successful service department. The role involves guiding customers through vehicle service needs, coordinating with mechanics and technicians, managing service workflow and appointments, communicating repair details and costs, and supporting positive customer relationships.
Requirements
- Customer Service, Retail, Restaurant and Hospitality experience is a plus.
Nice To Haves
- Customer Service, Retail, Restaurant and Hospitality experience.
Responsibilities
- Greet customers and prepare and process paperwork to document vehicle concerns.
- Consult with mechanics about necessary repairs and possible alternatives to expensive repairs.
- Explain available parts and service options to customers using knowledge of the company's products and services.
- Answer questions about service outcomes and schedule and book appointments, vehicle drop-off, and vehicle pick-up.
- Manage and oversee the dealership's workflow and schedule.
- Call customers with updates about service changes or vehicle pick-up times.
- Maintain positive customer relationships to encourage repeat business.
- Communicate details of services rendered and costs to customers and process their payments.
- Coordinate with service technicians about parts ordering and ensure parts are available when needed.
Benefits
- Base salary plus commission
- 401K retirement plan with generous company match
- Company-sponsored health care
- Paid vacation and holidays
- Life and Disability insurance
- Employee discount on vehicle service and purchases
- Opportunities for Advancement
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
