Automotive Service Advisor

Monroe•Monroe, MI

21d

About The Position

The Service Advisor is the primary point of contact for automotive service and repair matters and serves as the communication link between customers and technicians. The role involves understanding customer concerns, arranging appropriate service and repairs, and managing expectations about service delivery. The Service Advisor explains needed repairs and recommended maintenance to customers and helps coordinate repairs through completion. The ideal candidate has a high school diploma or GED, may have post-secondary automotive training or experience, and has a strong technical and customer-service record. The position requires the ability to work productively in a fast-paced team environment with a positive attitude, professional appearance, strong communication skills, and a commitment to excellent customer service. Additional duties may be required as part of the role.

Requirements

High school diploma or GED.
One year of dealer-level or large-facility experience is preferred.
Valid, unrestricted driver's license and clean driving record.
Professional and dependable.
Safety- and customer-service-oriented.
Basic computer and internet skills.
Outstanding communication skills.
Professional appearance and work ethic.
Ability to read and comprehend instructions.
Ability to bend, kneel, squat, stand, and lift heavy objects as needed.

Nice To Haves

Post-secondary automotive training or experience.
At least one year of dealer-level or large-facility experience.

Responsibilities

Schedule customer service appointments in person or by phone to support prompt and accurate diagnosis of problems.
Follow up on repair status, ensure vehicles are ready when promised, notify customers in advance of delays, and obtain authorization when repair estimates change.
Recommend repairs and coordinate repair delivery by setting and managing customer expectations.
Ensure completed repairs have passed quality control and/or a road test.
Maintain current knowledge of vehicle operation, warranties, campaigns, and other service information, including state lemon laws and Technical Service Bulletins (TSBs).
Ensure service-level targets are met or exceeded.
Ensure required documentation is complete and complies with regulations and standards.
Comply with and enforce safety policies and procedures.
Attend required staff meetings, training, and educational classes.
Perform other duties as assigned.