Automotive Service Advisor
About The Position
Beldens Automotive and Tires in Boerne, part of GreatWater Garage, is seeking an experienced Automotive Service Advisor / Service Writer. The role is the primary connection between customers and the technician team, helping customers understand and authorize recommended maintenance and repairs while supporting shop workflow. The position offers hourly pay with monthly performance opportunities and is based at an automotive repair shop in Boerne, Texas. The listed shop hours are Monday through Friday, 7:00 AM–6:00 PM, and Saturday, 8:00 AM–2:00 PM CST. The company describes its culture as combining a neighborhood-shop atmosphere with the tools, systems, and support of a growing automotive network. Service Advisors are expected to provide a professional customer experience, build trust, communicate service needs clearly, and work collaboratively with technicians and the wider shop team.
Requirements
- At least 1 year of Service Advisor / Service Writer experience is preferred.
- At least 1 year of sales experience or demonstrated ability to sell services.
- Strong customer service and relationship-building skills.
- Excellent communication and organizational abilities.
- Ability to work effectively in a fast-paced environment with frequent interruptions.
- Comfort using computer systems and shop management software.
- High school diploma or GED required.
- Valid driver’s license with an acceptable driving record.
- Ability to stand for extended periods.
- Ability to lift up to 50 pounds when needed.
- Ability to drive vehicles for testing or operational purposes.
- Ability to use standard office equipment, including computers and phones.
Nice To Haves
- Basic mechanical knowledge.
Responsibilities
- Greet customers warmly and provide a friendly, professional experience.
- Answer incoming calls promptly and assist customers with service questions.
- Sell recommended maintenance and repair services.
- Enter and track customer and vehicle information in shop management software.
- Tag vehicles and document service needs upon arrival.
- Build repair estimates and communicate recommendations clearly.
- Obtain customer authorization for repairs.
- Work with technicians to review inspection results and service recommendations.
- Assign work orders based on technician availability and skill level.
- Track vehicle progress and maintain clear notes in work orders.
- Notify customers when vehicles are ready and arrange payment and vehicle pickup.
- Perform occasional vehicle road tests.
- Assist with general shop operations as needed to support workflow.
Benefits
- Competitive hourly pay with monthly performance opportunities.
- Paid training and skill development.
- Career advancement opportunities.
- Front-loaded paid time off.
- Six paid holidays.
- Paid parental leave (one week).
- Teammate discounts on services.
- 401(k) match: 100% of the first 3% and 50% of the next 2%.
- Health insurance.
- Dental insurance.
- Vision insurance.
- HSA match up to $15 per paycheck.
- Company-paid life insurance and AD&D ($25,000).
- Employee Assistance Program available 24/7 at no cost.
- Voluntary short-term disability, long-term disability, accident, critical illness, and life benefits.
- Training and tuition reimbursement, including ASE test fee reimbursement.
- LEARN to EARN Program: technician pay growth tied to ASE certifications.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
