Truck Service Advisor

LV Petroleum • Wapakoneta, OH

21d

About The Position

The Truck Service Advisor provides customer service by applying knowledge of the products sold and services provided. The role is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter transactions, with the goal of returning travelers to the road in better condition than when they arrived. The position works in a service-focused team environment and helps maintain the safety of customers and team members.

The Truck Service Advisor writes, details, processes, and pays out work orders and over-the-counter transactions; prepares ETA work orders; obtains purchase orders; and prepares and communicates quotes. The role also sources parts from outside vendors, coordinates deliveries, prepares end-of-shift drops and shift reports, and handles various payment types.

The role involves regularly talking and hearing. Occasional physical activities include standing, walking, kneeling, stooping, bending, crouching, crawling, climbing, and repetitive leg use. The employee may occasionally lift up to 50 pounds or move heavy objects. The work environment may include outdoor elements in all seasons, fumes, particles, moving mechanical parts, vibration, loud noise, dirt, dust, grime, grease, oil, gas, and concentrated cleaning solutions. Duties may be performed with or without reasonable accommodation.

Requirements

• High school diploma or GED.
• Good verbal and written communication skills.
• Previous cashier and customer service experience.
• Strong suggestive selling skills.
• Basic computer skills.
• Ability to work flexible hours, including nights, weekends, and some holidays, in interior and exterior conditions.
• Valid driver's license.

Nice To Haves

• Experience in a repair or parts shop.

Responsibilities

• Provide customer service and knowledge of the products sold and services provided.
• Write, detail, and process work orders and over-the-counter transactions.
• Write ETA work orders, secure purchase orders, and prepare and communicate customer quotes.
• Use suggestive selling skills to help generate revenue while acting professionally and with integrity.
• Source parts from outside vendors and coordinate delivery.
• Prepare end-of-shift drops and shift reports.
• Understand and handle various payment types.
• Maintain the safety of customers and team members.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED