Truck Service Advisor

Coffee Cup Fuel Stops • Summit, SD

2d

About The Position

The Truck Service Advisor (TSA) manages customer interactions at a TA Truck Center, serving as the primary point of contact between customers and service technicians. The role includes writing and processing work orders, explaining inspection results, repair recommendations, and costs, and coordinating service and parts for truck repairs. The advisor also handles over-the-counter transactions, identifies opportunities to offer additional services, and works to ensure a positive customer experience.

The position requires strong customer service, communication, and computer skills, along with knowledge of the products and services offered. Understanding of the trucking industry is beneficial. The advisor works in a fast-paced environment, both independently and as part of a team, and is typically based indoors at a service counter, with possible exposure to outdoor elements, noise, fumes, dirt, and dust. Duties may change and the description is not all-inclusive.

Requirements

• Strong knowledge of the products and services offered.
• Excellent customer service and communication skills.
• Proficiency with computers.
• Ability to understand and carry out oral and written directions.
• Ability to maintain cooperative working relationships.
• Sensitivity to and respect for a diverse population.
• Strong integrity and ability to work independently and with a team.
• Ability to work in a fast-paced environment.

Nice To Haves

• Understanding of the trucking industry.

Responsibilities

• Serve as the primary point of contact between customers and service technicians.
• Explain inspection results, repair recommendations, and costs to customers.
• Write, detail, and process work orders, including recording customer concerns, securing purchase orders, and preparing quotes.
• Use suggestive selling to identify and offer additional services.
• Handle over-the-counter transactions and various payment types.
• Source parts from outside vendors and coordinate their delivery for repairs.
• Prepare end-of-shift reports.
• Maintain cleanliness of service counters and the showroom.

Benefits

• Weekly pay
• 401(k) with company match
• Paid Time Off
• Premium pay for overnight shifts
• Opportunities for wage increases after certifications and annual merit review
• Scholarship opportunities for recent graduates and children of team members at select locations
• Employee Assistance Program (EAP)
• Coffee Cup Wellness Program
• Team recognition rewards
• Free birthday meal
• 50% shift meal discount
• Referral bonuses
• Years of Service gifts and bonuses
• Free coffee and fountain drinks while on shift
• Corporate Coaching for personal and professional growth
• Company-sponsored health plan for full-time team members
• Health Savings Account (HSA) for full-time team members
• Vision, dental, and life insurance for full-time team members
• Flexible Spending Accounts for medical and childcare for full-time team members
• Short-Term Disability coverage for full-time team members

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed