Truck Service Advisor

LV Petroleum • Fairview, KS

1d

About The Position

As a Truck Service Advisor (TSA), you provide customers with knowledgeable, high-quality service based on the products sold and services offered. The role primarily involves writing work orders, suggestive selling, and processing over-the-counter (OTC) transactions, with the goal of returning travelers to the road in better condition than when they arrived.

The position is performed in a service-focused team environment and requires maintaining the safety of customers and team members. Work may take place in interior and exterior conditions and expose the employee to outdoor elements in all seasons, fumes, particles, moving mechanical parts, vibration, loud noise, and substances such as dirt, dust, grease, oil, gas, and concentrated cleaning solutions.

Requirements

• High school diploma or GED.
• Good verbal and written communication skills.
• Previous cashier and customer service experience.
• Strong suggestive selling skills.
• Basic computer skills.
• Ability to work flexible hours, including nights, weekends, and some holidays.
• Ability to work in interior and exterior conditions.
• Valid driver's license.
• Ability to perform the physical demands of the role, with or without reasonable accommodation, including occasional lifting of up to 50 pounds or moving heavy objects.

Nice To Haves

• Experience in a repair or parts shop.

Responsibilities

• Provide customer service and demonstrate extensive knowledge of products and services.
• Use professional, high-integrity suggestive selling to help generate revenue.
• Write, detail, and process work orders and over-the-counter transactions.
• Write ETA work orders, secure purchase orders, and prepare and communicate quotes to customers.
• Source parts from outside vendors and coordinate delivery.
• Prepare end-of-shift drops and shift reports.
• Understand and handle various payment types.
• Maintain the safety of customers and team members.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED