Security Specialist Jobs

About The Position

Requirements

• Associate’s or Bachelor’s degree in Business, Finance, Communications, or a related field; equivalent combination of education and experience considered.
• Minimum 3 years of experience in a contact center, customer service, or call center environment.
• Demonstrated experience managing customer interactions involving financial transactions, account activity, or financial service inquiries (banking, insurance, brokerage, 401(k), etc.).
• Strong verbal communication skills with a professional, client-focused service orientation.
• Proficiency with CRM systems, telephony platforms, and Microsoft 365.

Nice To Haves

• Experience in financial services, insurance, retirement services, or banking preferred.

Responsibilities

• Respond to inbound calls and service inquiries from clients, financial advisors/agents, and distribution partners, delivering accurate, professional support consistent with our brand voice and service model.
• Navigate inquiries related to account information, transaction status, policy details, and general product questions using established call handling guides.
• Accurately document all interactions in the CRM system in accordance with data quality and compliance standards.
• Apply escalation frameworks to route complex or sensitive inquiries to Senior Associates or subject matter experts.
• Consistently meet performance goals (FCR, Calls Per Day, CSAT, Adherence) and quality monitoring expectations.
• Rapidly build working knowledge of Security Benefit’s annuity and retirement plan products, systems, and service procedures through onboarding and ongoing training.

Benefits

• Competitive salary and annual incentive bonuses to reward your contributions.
• 33 days of paid time off (including PTO, holidays, Volunteer Day, and days of significance).
• Paid parental leave after 90 days of service.
• Comprehensive medical, dental & vision insurance.
• 401(k) with company match, plus Profit Sharing & Savings Plan.
• Short- and Long-Term Disability Insurance to give you peace of mind.
• Flexible Spending Accounts for medical and dependent care.
• Life Insurance to protect your loved ones.
• Educational assistance to support your career development.
• Associate assistance programs for your personal and professional well-being.