Security Command Center Operator - Full Time

Securitas Security Services • Seattle, WA

2d • Onsite

About The Position

Securitas USA is hiring a Security Operations Center Specialist for its Downtown Seattle team. The SOC operates 24/7 and uses open-source material to find, research, and assess potential safety or security concerns affecting the client, employees, and community members. The role supports security operations by monitoring systems, responding to incidents and calls, coordinating field personnel, documenting events, and providing timely information to business leaders.

The position is based in Seattle, Washington, and pays $28.90 per hour. Available schedules are Friday through Monday (graveyard) or Tuesday through Saturday (day/swing). Securitas describes on-site security officers as helping safeguard people, property, and information, and emphasizes professionalism and specialized training.

Securitas USA states that its values are Integrity, Vigilance, and Helpfulness. The company is committed to equal employment opportunity and reasonable accommodations for qualified individuals with disabilities.

Requirements

• Must be at least 18 years of age.
• High school diploma or GED required.
• At least 1 year of professional customer service experience and at least 1 year of security experience required.
• Intermediate to advanced computer and technology skills.
• Ability to work independently and provide excellent customer service.
• Ability to remain calm under pressure and vigilant throughout the shift.
• Ability to respond to emergencies with rapid, effective judgment and appropriate escalation.
• Strong observational skills, excellent communication abilities, and quick decision-making capabilities.
• Must be willing to participate in pre-employment screening, including a drug screen and background investigation.

Responsibilities

• Continuously identify, assess, and monitor enterprise security risks, providing timely and actionable information to business leaders to support decision-making.
• Collaborate with cross-functional teams to develop and implement security programs and strategies.
• Monitor and respond to security, communications, and fire/life safety systems and alarms within the designated area.
• Receive and respond to routine and emergency calls via phone, intercom, and two-way communication systems, providing direction during incidents.
• Coordinate and dispatch security rovers and patrols, and receive and assess reports from field personnel.
• Accurately document routine and critical incidents using established reporting systems, logs, and shift reports.
• Assist with responses to major incidents affecting the client, including developing and refining protocols and crisis-management practices.
• Escalate complaints, unusual activity, and critical events promptly to upper leadership.
• Control and accurately log Control Room equipment and keys; promptly report missing or damaged items and systems to management.
• Issue emergency notifications in accordance with site post orders.
• Recommend productivity improvements, cost reductions, physical security enhancements, and post-order updates to management.
• Conduct patrols throughout the shift.

Benefits

• Medical, dental, vision, life, AD&D, and disability insurance.
• 401(k) options.
• Paid time off: 40 hours after 1 year of service for full-time security officers who worked a minimum of 2,080 hours.
• Paid family leave of up to 12 weeks a year in accordance with state law.
• Weekly pay and access to the DailyPay program.
• Referral program.
• Telemedicine/virtual medical care.
• Discounts on childcare, vehicles, electronics, cell phone plans, travel, and more.
• Free uniforms and paid training.
• Doggy and kitty daycare discounts.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED