Command Center Operator - Overnight

GardaWorld • Addison, TX

2d • Onsite

About The Position

As a Command Center Operator, you will be the first point of contact for incoming calls to the dispatch center at the Long Beach office. You will respond to calls during your shift, determine what additional action is needed, and route matters to the appropriate internal department. The position involves monitoring alarm signals, documenting responses, handling client requests, and maintaining system records. The role requires weekend, holiday, and shift work and may require overtime. Assistance will be provided in obtaining a BSIS Alarm Agent License.

Requirements

• At least 1 year of customer service or call center experience.
• Ability to self-manage.
• Ability to process high call volumes.
• Troubleshooting and problem-solving ability.
• Independent and dependable work ethic.
• Well organized with strong attention to detail.
• Intermediate or higher computer skills.
• Excellent phone communication skills.
• Ability to work weekends, holidays, and shifts.

Nice To Haves

• Security experience is preferred but not required.

Responsibilities

• Monitor alarm signals and respond to them.
• Properly document all alarm responses.
• Handle incoming and outgoing phone calls from clients, employees, and vendors.
• Enter data into company systems for documentation and follow-up when necessary.
• Manage client requests.
• Monitor and update systems with employee updates.
• Perform data entry.
• Complete other duties as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed