Command Center Operator - Overnight

GardaWorld • Addison, TX

4d • Onsite

About The Position

As a Command Center Operator, you will be the first point of contact for incoming calls to the dispatch center at the Long Beach office. You will respond to calls during your shift, determine what additional action is required, and route matters to the appropriate internal department. The role involves monitoring alarm signals, handling client requests, documenting responses, entering and updating information in company systems, and communicating with clients, employees, and vendors. The position requires weekend, holiday, and shift work, and may require overtime. The employer will assist with obtaining a BSIS Alarm Agent License.

Requirements

• At least 1 year of customer service or call center experience.
• Ability to self-manage.
• Ability to process a high volume of calls.
• Troubleshooting and problem-solving skills.
• Independent and dependable work ethic.
• Strong organization and attention to detail.
• Intermediate or higher computer skills.
• Excellent phone communication skills.
• Ability to work weekends and holidays and work shifts; overtime may be required.

Nice To Haves

• Security experience is preferred but not required.

Responsibilities

• Monitor alarm signals and respond to them.
• Properly document all alarm responses.
• Handle incoming and outgoing phone calls from clients, employees, and vendors.
• Enter data into company systems for documentation and follow-up when necessary.
• Manage client requests.
• Monitor and update systems with employee updates.
• Perform data entry.
• Perform other duties as needed.
• Respond to calls during the shift, determine additional action required, and route matters to the appropriate internal department.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed